Refund and Returns Policy

At Luxe BoutiqueDeals, we want you to love every item you receive. If for any reason you are not completely satisfied, our goal is to make returns and exchanges as straightforward as possible while maintaining the quality and care of our handcrafted bedding.

Return Eligibility

You may return most items within 30 days of delivery for a refund or exchange. To qualify, items must meet the condition requirements outlined below.

Condition Requirements

All returned products should be unused, clean, and in their original condition.
Returns must include proof of purchase, such as an order confirmation or invoice.
Altered, laundered, or worn items cannot be accepted for a return.
Bedding that has been personalized, monogrammed, or customized is non-returnable, as these are specially made for each customer.

Exclusions

Certain items are final sale and are excluded from return eligibility:

Customized quilts, monogrammed linens, or personalized décor.
Clearance items clearly marked as Final Sale.

Initiating Returns

To start a return:

Submit a request via email to [email protected] with your order reference and reason for return.
Approved requests will receive detailed instructions on how to send your items back.

Please do not ship items before receiving approval, as unauthorized returns may not be processed.

Return Shipment

Use a secured, trackable shipping method to ensure the safe arrival of your items.
Keep the proof of shipment until your refund has been processed.
Customers are generally responsible for return shipping costs unless the return is due to a defective or damaged item.

Inspection & Refunds

Once returned items are received, we carefully inspect them for condition and completeness.
Approved returns are refunded, less the original shipping cost, within 7–12 business days.
Refunds are issued to the original payment method unless otherwise arranged.

Exchanges

Exchanges are available when stock permits.
Contact us before returning your item to confirm availability and ensure a smooth exchange process.

Defective or Damaged Items

If you receive a product that is defective, damaged, or incorrect, please report the issue promptly:

Email [email protected] with photos of the item and a description of the issue.
We will coordinate a replacement or full refund without additional charges.

Gift Returns

Items purchased as gifts may be returned in resalable condition.
Gift returns qualify for a store credit voucher sent via email, which can be used for future purchases.

Refund Delays

In rare cases, banking or credit card processing delays may occur.
If you experience a delay, check with your bank first and then contact us at [email protected] for assistance.

Support Contacts

For questions regarding returns, exchanges, or item care, our customer support team is available via email:

Email: [email protected]

We strive to respond to all inquiries within one business day.

This policy is designed to protect both our customers and the artisans behind each product, ensuring that every piece from Luxe BoutiqueDeals retains its quality and beauty, even in the return process.